FAQ

If you don't see an answer to your question, please contact for a quick answer.

 

HOW DO I ORDER

Order online at thepeachfarmhouse.com

Order over the phone- email us with your contact information thepeachfarmhouse@gmail.com and we will give you a call!  

 

I NEED HELP DECIDING

We've got you covered! Our design consultants are here to help you pick the right style, size, and customization options for you, your family, your space, and your budget. Shoot us an email! We're passionate about connecting families around the table, so don't hesitate to reach out. 

WHAT SHOULD I KNOW ABOUT PEACH FARMHOUSE BEFORE ORDERING?

The Peach Farmhouse is a locally owned, small business that loves connecting families around the table. The Peach Farmhouse custom tables and furniture are hand-built by a small team of local craftsmen.

WHAT SIZE TABLE DO I NEED?

We suggest leaving at least 3 foot clearance around the table from any walls and furniture. This will leave space for chairs and benches to be pushed in and out, as well as the ability to move freely around the table. 

WHAT TYPE OF WOOD SHOULD I CHOOSE?

Pine, Oak, Maple, or Walnut. Here is a breakdown of the benefits and drawbacks of each:

    • PINE- Southern Pine is incredibly beautiful when finished and also inexpensive. The major drawback with pine is that it is a soft wood. If you drop a hammer on it, it will leave a dent in the wood. Many customers actually love this however, as your table ages with you and your family. You have memories tied to the dings and scratches on the table.
    • OAK- Oak is a premium hardwood that is both incredibly beautiful and incredibly durable. If you purchase an Oak Table it truly is an heirloom piece. Your children will have it one day when you're gone. Oh, and good luck trying to beat it up.  The only drawback is that it is a premium hardwood making it more costly upfront. 
    • WALNUT- Walnut is considered the highest grade hardwood available on the market today. It's durability is matchless, but what makes it so unique is it's incredibly beautiful wood grain. The most expensive option, but also the most beautiful. 

HOW DOES DELIVERY WORK

We can deliver your table for a fee based on a distance from Ewing, NJ. Our fee is calculated based on driving time to and from your location. 

We do require that someone is available at your home to assist our driver in carrying your table inside your home. Please reach out if you have any questions about this.

 

What Payment Options Do I Have?

We have an assortment of payment options for you to choose from.

  1. Pay In Full Here On The Website.
  2. Pay A 50% Deposit + 50% Upon Completion Of Your Furniture (Not upon delivery, but upon notification of the completion of the furniture.)

 

I have a really specific question about color, design, or size, how can I get in touch with you?

You can email us at thepeachfarmhouse@gmail.com, or message us on our facebook or instagram pages. A representative will get in touch with you within an hour during the business week. 

 DO YOU HAVE A WARRANTY?

Yes, We call it our Peach Promise.

I HAVE ALREADY PAID FOR MY FURNITURE, BUT NO LONGER WANT OR NEED IT. CAN I HAVE A REFUND?

See Our Refund Policy Here. 


Question: What if I get my table and don't like the colors?


Answer: Every piece we make is made to order. That means you choose the size, style and color. Keep in mind that every piece of wood is different! Every board will stain slightly differently, please understand this before ordering with us.

 It is not something we have control over.

*** ALL SALES ARE FINAL THIS INCLUDES DEPOSITS ******

-Our Warranty-

Our warranty covers all manufacturer defects in regards to products not functioning correctly. Example - Joints in the wood of the product are insecure or wobbly or wood is coming apart or breaking naturally.

What our warranty does not cover: anything that has occurred due to mishandling of furniture, such as damaging the finish, force to the wood causing it to break, or natural tendencies of wood when treated to extreme humidity & temperature changes (Twisting, bowing, warping). Wood is a natural product and we have no control over it moving over time, especially in different temperature and humidity. 

 -PRODUCT VARIATION-

-Distressing: The majority of the furniture we make by hand is ordered with distressing being one of the most important things a customer wants. We do this all by hand, meaning that no two points of distress will look the same. This is normal and to be celebrated, and there will not be any refunds given for the distressing not matching or for the level of distressing not being what was expected by the customer when the order was placed. We do not heavily distress anything unless it is asked for the customer. Please view our photos to get an idea how we distress our furniture before placing the order.

-Stain variation: All wood accepts stain differently. We unfortunately don't have ultimate control over how wood will accept the stain you choose. We do offer different types of wood for many of our products. We cannot guarantee that your product will look exactly like a product on our website or an example that you've shown us. That's part of the beauty of custom furniture though, as there will never be another item made just like yours. There will be no refunds given or rework done for the color of the product being slightly different than expected. With that being said, we strive to always do our very best to match your expectations. 

-COMMUNICATION-

-importance of notes: When you place your order here on the website, there is a place to leave special notes for us. If we've communicated via phone, text, facebook, or any other place about special/custom things regarding your furniture, these things MUST be included in the notes section. With 20-40 orders passing through our shop each month, we will not remember something that was said in passing on a phone call or in a text message. Please help us help you by doing this. 

For example: You messaged us on facebook asking if we could build a different style table top for your table than our standard table top design. We say that we can do it, but it is never confirmed by you that it is in fact what you want. You place your order and don't leave any notes. We get to your order and build the top as we normally do, because there are no notes to tell us otherwise. You come to pick up the table and it's not what you thought, but there was a breakdown in communication. If there had been notes on the order that simply said "Would like the different style table top that we spoke about and sent a picture of on facebook. Please see that message when beginning production", then we would have referred back to our conversation when we began building your table. 

If you don't want your table distressed or you want a special paint color, it MUST be included in the notes during checkout. 

This saves us all from being frustrated by the product not being what we had thought (both on our end and on your end.)

Please note that we cannot rework your furniture because of this. If there are special details they MUST be placed in the notes section. We will not be held liable to ideas that were mentioned in passing and never written down. 

-STAIN & PAINT COLORS-

This must be determined at the time the order is placed and if it is something different than our standard options, must be placed in the notes so we know exactly what to do. 

IF YOU WANT TO MAKE CHANGES TO YOUR ORDER

If you want to make changes to your order, we must be notified of these changes within 48 after the order is placed. Otherwise there is a chance we have already begun on your items and it is a waste of material and labor to do something different. We will not grant requests made to an order after the 48 hour mark. 

 

If you don't see an answer to your question, please email us for a quick answer.